救险车_发电车_专用车_新能源充电车_储能箱_广东途稳节能移动装备股份有限公司

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Service Center

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服务中心

尊敬的客户：
Dear customers：

感谢您选用广东途稳节能移动装备股份有限公司的产品及服务，我们将为您提供优质的服务。
Thank you for choosing the products and services of Guangdong Tourwin Energy-saving Vehicles Co,. Ltd. We will provide you with quality services.

售后服务
After-sales service

以“靠质量保信誉，凭服务立口碑”是我们一贯坚持的宗旨，竭尽所能为客户提供完善的服务是我们努力的最终目标。我公司的承诺是为顾客提供优质的产品、满意的服务和惊喜；客户至上是我们的经营理念，从而赢得客户的信赖和长期惠顾；公司的信誉不仅建立在我们提供先进、可靠的产品基础上，而且依赖于我们所提供的广泛优质的服务。为此，本公司培养了一支强大的技术和销售服务队伍，为国内外客户提供优质服务，24小时响应您的需求。我司所有服务点统一由总公司指派。

To "rely on quality to ensure credibility, by service to establish public praise" is the purpose that we always adhere to, try our best to provide customers with the most perfect service is the ultimate goal of our efforts. Our company's commitment is to provide customers with quality products, satisfactory service and surprise; Customer first is our business philosophy, so as to win the trust of customers and long-term patronage; The company's reputation is not only based on our advanced and reliable products, but also on the wide range of quality services we provide. To this end, the company has cultivated a strong technical and sales service team, to provide quality service for domestic and foreign customers, 24 hours to respond to your needs. All our service points are assigned by the head office.

全国统一售后服务热线：

National unified after-sales service hotline
0757-25520669

24小时服务热线：

24-hour service hotline
13924803788

我司提供售后服务的流程

The following is the process of providing after-sales service for our company

技术服务

Technical service

售前技术服务

Pre-sale technical services

客户咨询解答、帮助方案选择。The customer consults the answer, the help plan choice.

提供售后服务

After-sales service

系统调试、指导用户保养维护、排除故障解答咨询。System debugging, guide the user maintenance, troubleshooting solutions.

使用培训服务

Use of training services

为保证系统能够正常、良好地运行、投标人将为用户提供全面的培训，通过培训使用户的维护人员能负责日常运行和保养工作，了解系统的配置、性能、工作原理和技术要求、保障设备正常运行。

In order to ensure the normal and good operation of the system, the bidder will provide comprehensive training for the users, through which the maintenance personnel of the users can be responsible for the daily operation and maintenance work, understand the configuration, performance, working principle and technical requirements of the system, and ensure the normal operation of the equipment.

备件储备

Spare parts reserve

备件是指用于设备故障时替换故障件以保证设备正常运行的备用板件。在产品的使用寿命内，我司均保证以届时市场优惠价格向客户提供所需的备品备件。如果客户要求另外订购具有相同或更优性能的设备、材料，我司将全力协助或代理客户完成订购工作。Spare parts refer to spare parts which are used to replace faulty parts in case of equipment failure to ensure normal operation of equipment. Within the service life of the products, we promise to provide the spare parts needed by the customers at the most favorable price in the market at that time. If the customer requests to order additional equipment or materials with the same or better performance, we will fully assist or act on behalf of the customer to complete the order.