Thank you for choosing the products and services of Guangdong Tourwin Energy-saving Vehicles Co,. Ltd. We will provide you with quality services.
To "rely on quality to ensure credibility, by service to establish public praise" is the purpose that we always adhere to, try our best to provide customers with the most perfect service is the ultimate goal of our efforts. Our company's commitment is to provide customers with quality products, satisfactory service and surprise; Customer first is our business philosophy, so as to win the trust of customers and long-term patronage; The company's reputation is not only based on our advanced and reliable products, but also on the wide range of quality services we provide. To this end, the company has cultivated a strong technical and sales service team, to provide quality service for domestic and foreign customers, 24 hours to respond to your needs. All our service points are assigned by the head office.
The following is the process of providing after-sales service for our company
Pre-sale technical services
客户咨询解答、帮助方案选择。The customer consults the answer, the help plan choice.
系统调试、指导用户保养维护、排除故障解答咨询。System debugging, guide the user maintenance, troubleshooting solutions.
Use of training services
In order to ensure the normal and good operation of the system, the bidder will provide comprehensive training for the users, through which the maintenance personnel of the users can be responsible for the daily operation and maintenance work, understand the configuration, performance, working principle and technical requirements of the system, and ensure the normal operation of the equipment.
Spare parts reserve
备件是指用于设备故障时替换故障件以保证设备正常运行的备用板件。在产品的使用寿命内，我司均保证以届时市场优惠价格向客户提供所需的备品备件。如果客户要求另外订购具有相同或更优性能的设备、材料，我司将全力协助或代理客户完成订购工作。Spare parts refer to spare parts which are used to replace faulty parts in case of equipment failure to ensure normal operation of equipment. Within the service life of the products, we promise to provide the spare parts needed by the customers at the most favorable price in the market at that time. If the customer requests to order additional equipment or materials with the same or better performance, we will fully assist or act on behalf of the customer to complete the order.